Return Policy

Ghouse promise

All plants are inspected for quality, nutrition, and grade to ensure only the premium plantations are sent. We double-check every plant before sending them out to make sure they are plants we'd proudly display in our homes! 

If you see a problem with your plant prior to receiving it, please return immediately to the courier and we will send you a new one. However, if you are still unhappy with your order for any reason, you can contact us within the same day of receiving your order to schedule a return. Here is how:

For returns:

  1. Email us at, stating:
    1. Your order number
    2. Item(s) you would like to return
    3. Reason for your return
    4. A picture of the item(s) you'd like to return, to ensure they are eligible for a return
  2. Upon receiving your email, we will then contact you to schedule a pickup (this can take 1-2 business days)
  3. Once we pick-up your item, we will process your return and refund your purchase on your original payment method (see below)



To be eligible for a return, we ask only three things:

  1. That your plants are still in their nursery pot (or original pot they were sent in)
  2. That no more than 1 business day have passed
  3. That the plants haven't been modified in any way (e.g. pruned, cut, re potted, etc)
  4. That the plants be returned in their original packaging and their original materials included 



Once we pick-up/receive your order, and confirm it is eligible for a refund, we will automatically refund your purchase on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Ghouse reserves the right to decline any refund/exchange requests.



If you think your plant arrived damaged or unhealthy, please include a photograph of it when you contact us. We may ask some questions to understand how you’ve been looking after it, and suggest some fixes that will help you get your plant back to full health and take pleasure in reviving it. If we can’t fix the problem, no worries, we will provide a replacement or refund. 


For Questions

If you have any questions concerning our return policy, please contact us at: